Terms and Conditions: Account, Bonus and Withdrawal Rules

This is a plain-language summary of the terms that govern your account with us. It is here to make the essentials easy to understand; the full, current terms live in your account on the live site and always take precedence. By opening an account you agree to those terms, and we recommend reading them in full.

Accounts and eligibility

You must be at least 18 years old and legally allowed to gamble where you live to hold an account. One account per person, household and device is permitted, and the details you register must be accurate and your own. We verify identity before withdrawals, and accounts opened with false information may be closed.

Keep your login details private, because you are responsible for activity on your account. If you suspect unauthorised access, contact support immediately so we can help secure it. We may request updated verification documents from time to time to meet our regulatory obligations.

Bonuses and wagering

Bonuses are optional, and each carries its own terms, including wagering requirements, eligible games and time limits. Our welcome package requires 50x wagering on the bonus amount, with pokies contributing most toward the playthrough and table games little. Attempting to abuse bonuses — for example with irregular low-risk betting patterns — may void the bonus and related winnings.

Bonus conversion is capped as stated in each offer, and unmet wagering means the bonus and bonus-derived winnings expire while your own funds remain yours. Because promotions change, always confirm the current conditions in your account before opting in. If a term here and a term in your account differ, the account version applies.

Payments, withdrawals and closure

Deposits and withdrawals are subject to the minimums, weekly limits and processing times published in our payments information. We may hold a withdrawal pending identity verification or a routine security check. You can close your account at any time by contacting support, and we honour self-exclusion requests without delay.

Changes and disputes

We may update these terms from time to time to reflect new features, payment options or regulatory requirements. When we make a material change, the current version in your account always governs your play, so it is worth a read before a big session. Continuing to use your account after an update means you accept the revised terms.

If a dispute arises, contact our support team first, because most issues are resolved quickly once we can see your account. Where a matter cannot be settled directly, it is handled under the rules of our Curaçao licence. We aim to be fair and transparent at every step, and we keep records so both sides can review what happened. Nothing in this plain-language summary limits the rights you hold under applicable law. If any single part of these terms is found unenforceable, the remaining terms continue to apply in full.